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Have Questions? Need Assistance? We're here to help!

First time shopping with us? Have questions about placing an order? If so, please see our Store Guide for useful information about ordering, payment, shipping options, and more. You can also read more about Fireplace Screens in our Fireplace Screen Glossary, or find out what to look for in a fireplace screen, andiron, bellows, and more in our Fireplace Screen Frequently Asked Questions.

For product questions or to order by phone, call us toll-free at 1-888-648-5624. Our customer service center is open Monday through Friday from 8:00am to 5:00pm Pacific Standard Time, but you can call us any time and leave a message. If you get a message during business hours, it means we are busy helping other customers. If this happens, please leave us a message anyway. We’re glad to hear from you and we return all calls promptly.

For general inquiries or to check on the status of an order, please email us at To submit questions or comments directly, we invite you to use the form below. We look forward to hearing from you and to assisting you!


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